Question 1

How quickly can you turn around an Airbnb between guests?

Accepted Answer

Most turnovers are completed in 90–150 minutes depending on unit size. We schedule around your actual checkout and check-in times rather than a fixed daily route, and we offer same-day turnaround for back-to-back bookings.

Question 2

Do you provide linens and laundry service?

Accepted Answer

Yes — we can launder your existing linens between stays, or manage a rotating linen inventory so a fresh set is always ready. This is set up per property during onboarding and reflected in your quote.

Question 3

What happens if something is damaged or missing after a guest checks out?

Accepted Answer

Every turnover includes a damage and maintenance check. If we notice anything broken, missing, or excessively worn, we photograph it and report it to you the same day — before it becomes a surprise in a guest review.

Question 4

How do you handle same-day back-to-back bookings?

Accepted Answer

Same-day turnovers are one of the main reasons hosts switch to Halcyon. Tell us your checkout and next check-in time when you book, and we prioritize the route so your unit is guest-ready with time to spare.

Question 5

Do you work with property management companies handling multiple listings?

Accepted Answer

Yes. We work directly with individual hosts as well as property managers overseeing multiple units, and can set up standardized checklists and photo-reporting across an entire portfolio.

Question 6

How is commercial cleaning pricing determined?

Accepted Answer

Commercial pricing is based on square footage, visit frequency, and the specific scope we agree on together — restrooms, breakrooms, floor care, trash, and any add-ons. You'll get a written scope before your first visit so there's no ambiguity.

Question 7

Can you clean after business hours so you don't disrupt our team?

Accepted Answer

Yes — most of our commercial clients are serviced evenings or early mornings. We'll set a recurring schedule around your business hours during onboarding.

Question 8

Are you insured?

Accepted Answer

Yes, Halcyon Cleaning carries general liability insurance. Proof of insurance is available on request — commercial clients frequently ask for this during onboarding and we're happy to provide it.

Question 9

What areas do you serve?

Accepted Answer

We serve Hickory, Morganton, Lake James, Lenoir, Valdese, Newton, Conover, Granite Falls, and the surrounding Catawba and Burke County area — roughly a 50-mile radius. Check our locations page or ask us directly if you're just outside that range.

Question 10

How do I book or request a quote?

Accepted Answer

Fill out the quote form on our contact page or call/text us directly. For recurring service (Airbnb turnovers or commercial cleaning), we'll typically set up a quick onboarding call to confirm scope and scheduling before your first visit.

Question 11

Do you offer a satisfaction guarantee?

Accepted Answer

Yes. If something is missed, let us know within 24 hours of the clean and we'll return to make it right at no additional charge.

Question 12

How often should a small office be professionally cleaned?

Accepted Answer

Most small offices do well on a weekly or bi-weekly schedule, with daily service reserved for higher-traffic spaces like medical offices or storefronts. We can recommend a frequency based on your foot traffic and space type during your quote call.

Question 13

What's the difference between a standard turnover and a deep clean?

Accepted Answer

A standard turnover resets the property between guests — beds, bathrooms, kitchen, surfaces, and restocking. A deep clean goes further: baseboards, grout, light fixtures, inside appliances, and other detail work that doesn't need attention every single turn but should happen periodically.

Question 14

Can I switch between services as my property's needs change?

Accepted Answer

Absolutely. Many hosts start with a Move-In / Move-Out Cleaning or Deep Cleaning before their first guest, then transition to standard Airbnb Turnover Cleaning for ongoing stays, with periodic deep cleans layered back in seasonally.

Frequently asked questions

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