Terms of Service
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Last updated: September 12, 2026
Services
Halcyon Cleaning ("Halcyon," "we," "us") provides residential short-term rental turnover cleaning, vacation rental cleaning, commercial cleaning, and related services as described on this website. Exact scope and pricing for each engagement is confirmed during quoting/onboarding.
Scheduling & Access
Clients are responsible for providing accurate access instructions (lockbox codes, smart lock access, keys, or entry permissions) and accurate scheduling information (checkout/check-in times for STR turnovers, business hours for commercial clients). Delays caused by inaccurate access information may affect scheduling and are not the responsibility of Halcyon Cleaning.
Cancellations
We ask for as much advance notice as possible for cancellations or reschedules. Repeated late cancellations may affect future scheduling priority.
Satisfaction Guarantee
If a cleaning does not meet our standard, notify us within 24 hours of service completion and we will return to address the specific issue at no additional charge.
Liability
Halcyon Cleaning carries general liability insurance. Clients should report any damage or loss within 24 hours of service. Liability is limited to the terms outlined in our service agreement.
Payment
Payment terms are confirmed at the time of quoting and may vary between one-time and recurring service agreements.
Contact
Questions about these terms can be directed to halcyoncleaningnc@gmail.com or 8285480018.